At JK Appliances Repair Services, we strive to provide timely and efficient service to all our customers. To ensure fairness and clarity, we have established the following cancellation policy. This policy outlines the terms and conditions under which you can cancel your service appointments and any associated fees.
1. Scheduling and Confirmations
When you schedule a service appointment with JK Appliances Repair Services, you will receive a confirmation email or message detailing the appointment date, time, and the technician assigned to your service. Please review this information carefully to ensure accuracy.
2. Cancellation Procedure
Advance Notice: To cancel or reschedule your appointment, please notify us as soon as possible. Cancellations made at least 24 hours before the scheduled appointment time will not incur any fees.
How to Cancel: You can cancel your appointment by contacting our customer service team via phone at [Insert Phone Number] or email at [Insert Email Address]. Please provide your name, appointment details, and reason for cancellation.
3. Late Cancellations and No-Shows
Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a late cancellation fee of $25. This fee covers the cost of the technician’s time and travel expenses.
No-Shows: If you fail to be present at the scheduled appointment time without prior notice (a no-show), a no-show fee of $50 will be charged. This fee compensates for the technician’s time and opportunity cost of the missed appointment.
4. Rescheduling Appointments
Rescheduling Notice: You may reschedule your appointment without any fees if you notify us at least 24 hours before the original appointment time. Rescheduling requests made less than 24 hours before the scheduled appointment may incur a rescheduling fee of $15.
Rescheduling Process: To reschedule your appointment, contact our customer service team via phone or email with your preferred new appointment date and time. We will do our best to accommodate your request based on availability.
5. Exceptions
We understand that emergencies and unforeseen circumstances can occur. In such cases, please contact us as soon as possible to explain your situation. We may, at our discretion, waive cancellation or no-show fees in exceptional cases such as medical emergencies, severe weather conditions, or other unavoidable events.
6. Refunds
Prepaid Services: If you have prepaid for your service and need to cancel, you will receive a full refund if the cancellation is made at least 24 hours before the scheduled appointment. For cancellations made less than 24 hours before the appointment, the late cancellation fee will be deducted from your refund.
Refund Processing: Refunds will be processed within 7-10 business days of the cancellation request. The refund will be issued to the original payment method used at the time of booking.
7. Contact Us
If you have any questions or need assistance with cancelling or rescheduling your appointment, please contact us at:
JK Appliances Repair Services
[Insert Address]
[Insert Email Address]
[Insert Phone Number]
By scheduling an appointment with JK Appliances Repair Services, you agree to this Cancellation Policy. We appreciate your understanding and cooperation in helping us provide the best service possible to all our customers.