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Privacy Policy

JK Appliance Repair ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws.

1. Information We Collect

  • Personal Information: Name, address, phone number, email, and other contact details you provide.
  • Service Details: Information related to the appliance repair services you request.
  • Payment Information: Payment details for invoicing and billing purposes.

2. How We Use Your Information

  • To schedule and deliver appliance repair services.
  • To communicate with you regarding appointments, service updates, and customer support.
  • To process payments and maintain accurate records.
  • To address inquiries, feedback, and complaints.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our staff are trained to handle your information confidentially.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your consent, except as necessary to deliver our services (e.g., coordinating repairs with manufacturers or suppliers).

6. Your Rights

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request corrections to your personal information if it is inaccurate or incomplete.
  • Withdraw Consent: You may withdraw your consent for us to use your information, subject to legal or contractual restrictions.

7. Cookies & Analytics

We use consent categories to control optional website tools. Google Tag Manager (GTM) is our marketing dispatcher and applies your analytics and marketing choices to tags configured within GTM; see Google's site-service privacy information. Microsoft Clarity may load through GTM only after analytics consent to understand aggregate website usage; see Microsoft's Privacy Statement. Meta Pixel may load through GTM only after marketing consent for advertising measurement; see Meta's Privacy Policy. Vercel Analytics and Speed Insights operate outside GTM; see Vercel's Privacy Notice. Tawk chat loads only after you grant functional consent; see tawk.to's Privacy Policy.

You can withdraw or change optional consent at any time by selecting Cookie settings in the footer and saving your choices. You can also use your browser settings to block or delete cookies.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Last updated: January 2025